Returns & Warranty
Returning your Order
If you'd like to return your order, this must be done within 30 days of purchase and the product must be in brand new condition in its original packaging. This excludes Custom Scooters.
If a part has arrived to you damaged, please contact us about this, include pictures of the marking on the product and we can give you a returns label to either exchange or refund the product free of charge.
Unless otherwise stated, we do not offer free returns.
Custom Scooters CANNOT be returned for a full refund - As the custom built scooter is made to order, parts of the scooter can be internally marked and the original packaging removed, this deems the product un-sellable and therefore cannot be fully refunded. We may be able to accept the return of a custom scooter for a partial refund or credit on your Dogg Scooters account.
PLEASE INCLUDE OUR RETURNS FORM IN YOUR PACKAGE.
RETURN WITH EVRI
easy returns with evri
We are officially offering Easy Returns with Evri. This way you can simply add your return online and drop to a Evri parcel shop.
Please search 'Greenover LTD' when searching for a retailer - this will come directly back to us. Please also include our Returns Form which you can find by clicking above.
** NOT suitable for built up scooters: Max 15kg, 120cm length and max combined length and circumference of 225cm
Sometimes things brake
Warranty
If you have had an issue with a scooter part breaking, please contact us and we can put in a warranty claim for you with the brand. Please include pictures of the damage and a full picture of the product and complete scooter.
PLEASE INCLUDE ORDER NUMBER IN YOUR ENQUIRY!!