Here at Dogg Scooters we offer various delivery methods for Mainland UK which you are able to choose from at the checkout. Something to keep in mind, which you probably know already, is that certain services may be restricted in some areas and may cause a delay in the arrival of your parcel.
Our working days are Monday - Friday. Weekends & Bank Holidays are not considered to be working days.
We offer free standard UK delivery on orders over £75.
Fixed UK prices:
Economy Tracked 2-3 Working Days: £3.95 (free if order value above £75)
Tracked Next Working Day: £4.95
Tracked Saturday Delivery (available Tuesday after the cut off point and on Friday): £9.95
Click and collect is available on request! Depending on the shipping address you may be offered the click and collect service! If you're normal shipping address is too far away from us but you find yourself coming passed at any time, please feel free to give us a call and we can sort everything out for you to collect in store!
International shipping prices:
4-8 day shipments on ALL products internationally!
Shipping prices will vary on the product and on what country you'd like the products delivered to. You will be able to find specific information of shipping costs underneath the product you're looking to order!
International orders may be subject to import fees, customs duties, value added tax (VAT), etc. These costs are NOT included in the shipping costs you pay when you place your order with us. These costs are the responsibility of you as the customer. Dogg cannot provide any information about these fee's. Please contact your customs office for detailed information. If you refuse a package at customs, customs will either destroy the package or send it back to us (we have no control over this). If they send it back to us, we will only refund you for the product(s) cost if the product is undamaged. We will NOT refund the cost of shipping the parcel or having the parcel shipped back to us.
Once the parcel has left our warehouse and in the hands of one of our courier services, Dogg Scooters cannot be held responsible for any delays in this period. Dogg Scooters will not be entitled to refund or credit any shipping costs.
Extended Christmas Returns and Warranty
Christmas extended returns and warranty starts from November every year. This will mean that you have extra time to return an item if necessary after the big day!
How do I track my order?
When your order is dispatched you will receive a tracking number via email which you can then use to track your order on the courier website.
How long does it take to process and ship an order?
Our cut off point for same day dispatch is 12PM. This means any order placed before midday will be processed and dispatched the next day. Any order placed after the cut off point will be processed and dispatched the next day.
Can I get my order on the weekend?
If Saturday delivery is chosen at checkout, providing everything goes smoothly with DPD that is when you will receive your parcel. However, there will be no delivery available on Sunday.
What are the working days?
We work Monday to Friday! All of these days we process and dispatch orders. This is also when we will be available on the phones. Any orders placed after the cut off point on Friday or over the weekend will be processed and dispatched the following Monday.
When will my order come?
It depends what shipping option you chose but it usually is what it says on the tin! For an example, if you order on Monday at 10am and choose 2-3 day delivery, it will be with you at the latest on Thursday. Whereas, if you order at that time on Monday and select next day delivery that will be with you on Tuesday!
If you have any more questions about shipping, extended warranty or anything scooter related, feel free to give us a call on 01803 659769 and one of our friendly advisors will help you there!